Our technical support team is committed to providing superior support service, and is available 24x7x365. We typically answer inquiries within one hour, and within one day at most.

Our online Support Center includes comprehensive resources that can help answer most of your inquiries. Please take the time to check our video tutorials, knowledgebase, frequently asked questions, glossary of terms and documentations.

Trouble Ticket The preferred and fastest method to resolution. A dedicated team of engineers is solely tasked with ticket issue resolution response. Tickets are generated, tracked and resolved for any type of interaction (phone, chat, email) with support or network engineers. Phone Support Our customer service number is 1-888-682-2603. Please have your customer ID, server hostname, IP address and any other identifiers in hand to quickly locate your services. Live Chat Customers can get direct support from technicians and managers on live chat who have full access to the PalmHost system, thereby ensuring prompt and complete resolution to both technical and sales questions. Video Tutorials Demo flash tutorials are available for all control panel related questions. These easy to use tutorials are topic driven and show actual screen shots of how to perform specific tasks. Knowledgebase Support technicians and engineers have compiled a searchable knowledgebase to answer common issues incurred across the customer base. The knowledgebase is instrumental is finding quick answers while utilizing the experience of the PalmHost community to assist you. Frequently Asked Questions A large percentage of all support calls and tickets address the same or similar questions. Our FAQ section is designed to help you find the answers to the most common questions quickly. Glossary of Terms Web hosting and domain name technical terms and jargon got you confused? Here are some commonly used terms and their glossary definitions used within the web hosting and domain name registration industry. Documentations The following manuals are designed to familiarize new users with the cPanel and WHM interfaces and to provide extra knowledge for current users. Right-click and select Save Link As to save these files to disk. cPanel Documentation (PDF) WHM Documentation (PDF)

We're staffed 24 hours a day, 365 days of the year. When you need assistance our staff is always ready to deliver meaningful and helpful responses as quickly as possible. Any support request that is submitted through our specified support channels is guaranteed to receive a response within 24 hours. Please note that this does not mean that our average response takes 24 hours. Our average ticket response time is under 25 minutes, even in the middle of the night!