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What do I need to use PalmHost's
Web hosting services?
All you need to use PalmHost's Web hosting services is
a computer with a browser and a connection to the Internet.
Does PalmHost provide Internet service?
No. PalmHost is not an Internet Service Provider (ISP).
An ISP provides a connection to the Internet via dial-up, digital cable
or DSL. PalmHost, a Web hosting provider, provides Web servers on which
you can place your Web site files for people to access via the Internet.
To use PalmHost's Web hosting services, you must have an Internet connection.
Do I need any special software?
As long as you have a browser and an Internet connection,
you can get your Web site up and running. PalmHost provides a Web-based
FTP tool you can use to upload your files. Of course, you can use
your own FTP and HTML applications if you like.
Once I place my order, how long
does it take to get my site up and running?
Once you place your order and your payment is processed,
you can upload your site immediately using the temporary URL we will provide
you. Your temporary URL enables you to get your site up and running while
your domain name propagates throughout the Internet.
What platforms or operating systems
does PalmHost use?
PalmHost offers Linux platforms.
Our Linux platforms run Apache Web server software.
If I use Microsoft® Windows®
at home, can I still host my site on a Linux platform?
In most cases it does not matter if you are using a different
operating system at home or work. For example, you could use a Microsoft®
Windows® XP system running Dreamweaver® to design your site and
then upload it to your Linux Web server without any problems.
However, if you are developing your site using Windows-specific programming
languages or tools, such as ASP, ASP.NET or ColdFusion, you will need
a Windows hosting plan. If you are unsure what hosting platform to chose,
you can contact our Sales staff who will help you determine the plan that
best fits your needs.
Does PalmHost offer 24-hour support?
Yes. PalmHost's technical support staff is available 24-hours
a day to assist you with any problems you have. All of our plans provide
telephone and email support.
Can I access my site at any time
to make changes?
Yes. You can access your Web site files at any time to
upload files or make changes. You can use PalmHost's Web-based FTP to access
your files, or you can use a third-party FTP client or Web development
tool such as FrontPage. Any changes you make to your site will take effect
immediately.
How do
I manage my account and access PalmHost's tools? What about checking email?
PalmHost provides a Web-based control panel, cPanel, you can use
to manage all aspects of your Web hosting account and access PalmHost's
suite of tools. PalmHost also provides a Web-based email tool, Horde & SquirrelMail,
that enables you to send and receive email.
Because both of these tools are Web-based, you can access them at any
time and from any location as long as you have a browser and a connection
to the Internet.
Does PalmHost
support Microsoft
FrontPage?
Microsoft FrontPage provides users with a What You See
is What You Get (WYSIWYG) HTML editor and includes a publish feature that
enables users to transfer files to and from the Web server. FrontPage
also supports advanced features such guest books and hit counters. All
of PalmHost's plans support Microsoft FrontPage and Microsoft FrontPage
Server Extensions.
What database solutions does PalmHost
offer?
PalmHost offers MySQL,
an open source relational database management system that utilizes the
SQL database language. It is a multi-user, multi-threaded database server
that provides speed, robustness and ease-of-use. PalmHost's MySQL databases
are hosted on a dedicated MySQL server to ensure better database processing
and faster performance.
What type of data center does
PalmHost have? Is it secure?
The state-of-the-art data centers we use are located in Montréal, Canada. Our
data centers are strategically located in areas of low or no occurrence
of natural disasters and hubs of the Internet backbone.
PalmHost data centers include fully redundant and diverse connections
to the Internet backbone through multiple OC-3s and GigE connections
to each of our international locations. This ensures the fastest and
the most reliable connectivity service to our hosting customers.
The constant climate control is accomplished with computer controlled
HVAC systems with back-up systems on stand-by. The power is routed through
UPS (Uninterrupted Power Supplies) for protection against power failures
and interruptions.
PalmHost data centers are under constant watch by our dedicated systems
and network engineering team members who work together to ensure smooth
and hassle-free 24x7 operation of our customers' Web sites.
Will
PalmHost help design my Web site?
PalmHost does provide optional Web site design services. For more details, please visit Palm Web Solutions.
What is PalmHost's policy on upgrading
software that comes with my Hosting plan?
You probably have some experience with upgrading software. If so, you
are probably also aware of some of the pitfalls involved with such upgrades.
As we are responsible for the reliability and stability of thousands of Web sites and email systems, we are very careful when
it comes to modifying our software.
As a matter of policy, we do not roll out the latest changes until
they have been subjected to our extensive internal testing for at least
several months. Also, we believe that it's wise to let the new release
stabilize for several months, rather than roll out the changes immediately.
Of course, there are some exceptions to this. When new security holes
are identified and new patches released to fix them, we generally apply
those patches right away.
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