 
Updated August 25, 2006
The following Terms of Use constitute PalmHost's Billing Policy and apply to ALL PalmHost customers:
All charges are shown in US Dollars. Payments are to be made in US dollars. PalmHost accepts the following types of payment:
- Check or Money Order
- Credit Card (VISA, MasterCard, American Express, Discover)
- Bank WireTransfer
- PayPal
- 2CheckOut
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide PalmHost your credit card information, you authorize PalmHost to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with PalmHost's Billing Policy in the TOU. You are responsible for directly updating, or notifying PalmHost, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
PalmHost offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly. Additional items are non-refundable.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify PalmHost that you would like to cancel your account.
PalmHost does not mail paper invoices or statements.
Returned (NSF) Checks
PalmHost charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by PalmHost.
Bank Wire Payments
PalmHost does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to PalmHost or the amount credited to your account will be less than your intended payment.
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact PalmHost's Billing Team via email at billing@palmhost.ca. Cancellation requests must be received by PalmHost a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by PalmHost. PalmHost is unable to cancel your account effective for a future date. PalmHost will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact PalmHost as soon as possible.
PalmHost does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to PalmHost's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. PalmHost reserves the right to cancel any account, at any time, without notice, for any reason PalmHost considers appropriate.
Each of PalmHost's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; and overage fees.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
PalmHost has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at PalmHost's discretion. A charge of $25.00 per chargeback will be assessed to all accounts that receive a chargeback.
PalmHost's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
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